Helsingin sanomat OP-PohjolaElisa HOK-Elanto Holday InnAccenture Bob Helsinki

About us

FAQ

When is the Helsinki Festival?

The Helsinki Festival runs this year from August 19 to September 4.

TICKETS

Tickets come on sale 5.5. at 9 am!

Where can I buy tickets for Helsinki Festival events?

Tickets for Helsinki Festival events on sale at Lippupalvelu on may 5th. You can book tickets by phone, tel. (within Finland) 0600 10 800 (€1.96/min + standard
network rate) and pick them up at any Lippupalvelu outlet. The box offices at the events themselves open one hour before the start. You cannot book tickets via the Festival office phone.

Can I buy a student ticket online?

Yes, but be prepared to show your student card at the door. For further details of online booking see the Lippupalvelu website.

 

What discounts do you offer?

Discount tickets are available to students, conscripts, civilian servicemen, the unemployed, Senior Citizens, the under 18s and certain professionals employed in the culture sector. Please bring proof of your status with you when attending Festival events, as you may be asked to prove eligibility.

A ten per cent discount is offered to groups of 15 or more and when you purchase tickets for five different events in a single purchase. These discounts are currently only available at Lippupalvelu outlets, through the Lippupalvelu telephone service or during the Festival at the venue box offices from one hour before the event start time.

 

Can I avoid paying a handling fee?

No handling fee is payable for tickets purchased direct from the venue box offices during the Festival, provided that the event is not sold out. Advance tickets are primarily sold through the Lippupalvelu ticket service. In line with common practice, a service charge is levied by Lippupalvelu for advance ticket sales. Please visit the Lippupalvelu website for further information on service charges.

Can I get a refund or exchange on my tickets?

We regret any inconvenience caused but we are unable to offer refunds or exchanges on tickets already purchased.

What happens if I lose my ticket?

Buyers are responsible for the safekeeping of their tickets.

Why are different priced tickets available for certain events?

Different ticket types, at a range of prices, are indeed available for some shows. More expensive tickets entitle you to better seating and sometimes more affordable tickets are available for seats located to the side or rear of the stage. Further information on the ticket types available will be provided at the time of booking.

The show I was going to attend has been cancelled. What do I do?

In the event of cancellation, all ticketholders will be offered a refund. To claim your refund, take your ticket to a Lippupalvelu outlet or send it by post to the Helsinki Festival office. Don't forget to include you name, address and bank details. Please note that Lippupalvelu postage and handling fees are non-refundable.

Do Helsinki Festival tickets sell out before the summer?

Generally, tickets will still be available in August. If the event you would like to attend is sold out, it is a good idea to contact the Lippupalvelu ticket service the morning of the performance.

HELSINKI FESTIVAL PROGRAMME

Where can I find out more about the Helsinki Festiva programme?

The Helsinki Festival programme is announced in the spring, usually in April. This coincides with the publication of the Festival programme guide, which offers information on all the Festival events. You can view the guide here. Further information is also available on the Helsinki Festival website. The programme is organised by genre but also includes full listings by date and alphabet.

Where can I get a copy of the programme?

Copies of the Helsinki Festival programme are available from all Lippupalvelu outlets, libraries in the Helsinki area as well as venues such as Kanneltalo, STOA and Malmitalo. Alternatively, you can pick up a copy at many cafes and at the Korjaamo Culture Factory, outside the Helsinki Festival head office at Lasipalatsi, at Café Carusel, Café Ursula in Kaivopuisto park, Virgin Oil and Kappeli.

Is it possible to have a copy sent to my home address?

To receive a free copy of the Helsinki Festival programme sent to your home address, sign up to our mailing list by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

AT THE FESTIVAL

Are there any special rules and regulations I should observe when attending the festival?

We ask that you switch off your mobile phone and any other electronic devices for the duration of the performance. The use of photographic or other recording equipment is strictly prohibited under copyright law.

What happens if I am late?

Unfortunately, latecomers can be very disruptive to performers and the audience. Some of our performers have requested for latecomers not to be admitted or only to be admitted during a suitable break in the performance. Refunds will not be given to latecomers. We ask that you check the start time of your event carefully and arrive in good time to avoid disappointment.

Can I access the Helsinki Festival venues by wheelchair?

All our venues are accessible by wheelchair. If you require assistance, your companion will be entitled to a free ticket. For more information on accessibility, please click here.

Will children be able to get a clear view of the stage from any seat?

The venues for our children's events have been especially chosen with the needs of our young audiences in mind and should pose no problems. We do ask that any adults attending these performances choose seats at the back or close to the aisles to allow our younger visitors to make the most of the front row seats.

Is food and drink available at the Festival venues?

Helsinki Festival does not provide a catering service at any of the Festival venues. However, certain venues, including the Finlandia Hall and the Huvila Festival Tent have their own restaurant service available. The Huvila restaurant is fully licensed and offers a daily changing menu.
Outdoor vendor licenses are available from the City of Helsinki Real Estate Department. Please note that outdoor vendor licenses are not available during the Night of the Arts.

I think I may have lost a personal item. Do you have a lost & found?

For all lost items, please contact the venue or the police. All items worth over €20 will be passed on to the police.

PERFORM AT HELSINKI FESTIVAL

How does the Festival choose its performers?

Helsinki Festival is a curated festival, which means that all artists are personally invited to perform and it is not possible to apply to be part of the line up.

Our programme is under continuous development and projects and programmes are developed with orchestras, companies and individual artists often many years in advance. If you would like to put forward a proposal, please take a moment to read through the 2008 website to gain an understanding of what the festival programme entails. The Helsinki Festival team is constantly working to bring unique and exciting artists to Helsinki, with a particular focus on performers who have not previously visited the city.

Send your proposal to FAO Production Manager/Helsinki Festival, by post:
Mannerheimintie 22-24, 00100 Helsinki, Finland or by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please note that due to the high volume of proposals received, we are unable to provide feedback or return any material received.

If you would like to participate in the Night of the Arts, please subscribe to our mailing list by sending an e-mail with your contact details to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The next Night of the Arts will take place on Friday 26 August 2011.

HUVILA FESTIVAL TENT

Where is the Huvila Festival Tent and how do I get there?

The Huvila Festival Tent enjoys a fantastic location at Helsinki's Tokoinranta, in front of the Helsinki City Theatre. The best way to get to there is to take public transport up to the Hakaniemi Market Square and then continue on foot. Once you have arrived at the market, walk past the round-shaped Ympyrätalo building towards the City Theatre and Linnunlaulu.

Is there a cloakroom service available at Huvila?

Unfortunately, no cloakroom service or other storage facility is currently available at the Huvila Festival Tent. Late summer evenings in Helsinki can be cool and we suggest that you dress appropriately when attending concerts at the tent.

Can my underage siblings accompany me to Huvila?

The Huvila Festival Tent is fully licensed, which means no admittance for under 18s. However, under 18s can attend events at Huvila provided that they are accompanied by a guardian. Please note that certain events are also available for under 18s. These are clearly marked on the festival programme.

Can I organise a private event at the Huvila Festival Tent?

Yes, the Huvila Festival Tent is ideally suited to a variety of corporate events. Click here to book a VIP event. Please note that private events are only available during Helsinki Festival.

Can I make my own recording of the Helsinki Festival show I am attending?

All photography and other recording is strictly prohibited at Helsinki Festival events. For professional photographers, prior authorisation is required. Please note that authorisation is only available for certain events. Terms & conditions apply. Flash photography cannot be used at any time.

Is the Huvila Festival Tent licensed to serve alcohol?

Yes. The Huvila Festival Tent restaurant, a great post-show venue, is open daily from 6pm and closes by midnight each night. Please note that closing times may vary.

Does the Huvila Festival Tent have allocated seating?

All seats at the Huvila Festival Tent are pre-allocated. However, the seating area has been designed with flexibility in mind and a dance floor will be made available for certain shows.